Cleveland, OH– Every two years, the Ohio Department of Aging sends the “Long-Term Care Resident Satisfaction Survey” out to residents who live in nursing homes or assisted living facilities (RCF). This survey provides more information about campus facilities from the perspective of the residents. From those initial lists, The Plain Dealer created two more lists for the top nursing homes and assisted living facilities in Northeast Ohio. St. Augustine Health Campus and Emerald Village Senior Living all ranked in the top 25 for nursing homes and assisted living facilities.
The survey interviewed 22,815 residents of nursing homes about their level of satisfaction with the environment, facility, caregivers and services. Questions about the caregivers focused on the tone of voice caregivers used with the residents, how quickly they would respond to calls and how often caregivers checked on residents to make sure everything was okay. Questions asked about the environment focused on privacy, cleanliness and the safety of the resident. 32 skilled nursing residents were interviewed and based on the averages from those responses, St. Augustine scored higher in every category when compared to the statewide average.
For assisted living facilities, the survey interviewed 12,740 residents about their level of satisfaction with their caregivers and the facility culture. Questions asked about how residents spent their free time focused on if the facility frequently provided engaging programs, if they stay connected to the community and if residents look forward to most days. Questions asked about caregivers focused on the knowledge of caregivers and if the caregivers encourage residents to be as independent as possible. 27 assisted living residents were interviewed from St. Augustine Towers and 29 assisted living residents were interviewed from Emerald Village Senior Living. Based on the facility averages, St. Augustine Towers and Emerald Village Senior Living scored higher in every category when compared to the statewide average.
The staff fully lives out St. Augustine’s vision for providing an environment and continuum of care that empowers every resident to live a life of purpose and independence. We are so proud of St. Augustine Health Campus and Emerald Village for scoring higher than the statewide average in every category!
Feel free to look at these links to see the interview questions given to residents of St. Augustine Manor, St. Augustine Towers and Emerald Village Senior Living and how they ranked compared to the statewide average.
https://ltc.ohio.gov/pdfs/OH00858_Resident.pdf (St. Augustine Manor)
https://ltc.ohio.gov/pdfs/OHL00380_Resident.pdf (St. Augustine Towers)
https://ltc.ohio.gov/pdfs/OHL40749_Resident.pdf (Emerald Village Senior Living)